Customer Care policies

SATISFACTION GUARANTEED
Within 14 days of receiving your order, and provided items are unused, AND UNOPENED, we will provide an exchange or a refund if you are not completely satisfied.

DELIVERY TIME
Orders are shipped promptly. Expect delivery of in-stock merchandise within 4-10 business days, unless you are otherwise notified or placing an international order. Overnight shipping is not available. During holidays order early for best selection and prompt delivery.

PAYMENT METHODS
We have listed a number of payment methods with instructions on our order page. Please note that all orders must be processed in US dollars. DVDís are formatted for North American machines.

Payment by Credit Card
Our secure on-line ordering system is credit card ready for your convenience and your security is assured. You can be sure that our site is secure, by a padlock, or key icon located at the bottom of your browser window. This icon will appear during the last stage of checkout, when your credit card information is entered.
We accept Visa, Master Card and Discover cards.

By Phone
You can place your order entirely by telephone. Simply make note of the items you would like to purchase, then call us at 1-413-374-2532, Monday thru Saturday, during the hours of 9:00AM to 6:00PM EST.

By Fax or Postal Mail
Use the shopping cart to gather your items, select checkout when you are finished, and provide all shipping information. Instead of clicking to submit your order, simply print the form on your personal printer and fax it to us at: 1-413-567-1590, or mail it to us at Maritime Smarts, PO Box 60972 Longmeadow, MA. 01116, US. Please include a daytime phone number by which we can contact you in the event we have a question about your order. Our fax machine is available 24 hours a day.

Pay by Personal Check or Money Order
You can pay by Post Office Money Order or personal check drawn on a United States bank. Returned checks will be subject to a $20.00 fee. Use the shopping cart to gather your items, select checkout when you are finished, and provide all shipping information. Instead of clicking to submit your order, simply print the form on your personal printer and mail it with your personal check or money order to us at Maritime Smarts, PO Box 60972 Longmeadow, MA. 01116.
We do not accept COD orders, or currency. Please do not send cash if ordering by mail.

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RETURN POLICY
Within 14 days of receiving your order, and provided items are unused, AND UNOPENED, we will provide an exchange or a refund if you are not completely satisfied. If you need to return or exchange an item, please send it back to us indicating what action you would like us to take. Shipping charges are not refundable, however, we will provide free shipping for your new selections.

SHIPPING
Orders are shipped by USPS.
Payment of any duty, VAT, customs, tax and/or similar fees affixed to orders placed outside of the United States are the responsibility of the end recipient.
Orders shipped outside of the US or Canada are FINAL sales and are NOT-returnable and are NOT-refundable.

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CONSUMER CONFIDENTIALITY
At Maritime Smarts, we are sensitive to issues of consumer confidentiality and privacy. We assure you that we will never sell your confidential information to a third party, or use it in any way to violate your confidentiality. For information view our privacy policy.

LEGAL NOTICES
Maritime Smartsģ is the registered trade mark of Maritime Smarts, Inc.
All Maritime Smartsģ programs are our own original products. Each has been copyrighted and it is illegal to copy them - even if it's only to make one for yourself. We appreciate your respect for the time and talent that goes into each course. All images, graphics, videos, designs and illustrations used on this site are the exclusive and sole property of Maritime Smarts, and are protected by federal copyright law.

Any and all reproduction of any photograph, illustration, image, logotype, text or any content of this web site without the express permission of Maritime Smarts is strictly prohibited.

We reserve the right to correct typographical errors.

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